Refund policy

Return and Refund Policy

You have 30 days from the day your order is delivered to request a return.

Condition Requirements

Items must be returned in new condition: unused, uninstalled, and in the original packaging with all tags, manuals, hoses, fittings, and accessories included. Please have your order number or proof of purchase ready.

Installed or used units cannot be returned. This includes any pump that has been plumbed in or run, any sprayer that has held liquid, and any pressure washer or engine that has had fuel, oil, or water added. Once a unit is installed or used, all technical support and warranty service is handled by the manufacturer. If an installed or used unit is shipped back to us anyway, no refund will be issued.

How to Start a Return

Email sales@harvainetools.com with your order number and the reason for the return. Once your return is approved, we will send you a return shipping label and instructions. Packages sent without an approved return request will not be accepted.

Return labels on buyer-initiated returns are deducted from your refund at our cost.

Restocking Fee

Freight and oversized items returned for any reason other than an error on our part are subject to a 15% restocking fee. This covers inspection, repackaging, and returning the unit to sellable stock. We will confirm the exact amount in writing when your return is approved, before you ship anything back.

Items returned in a manufacturer’s box that has been taped over, written on, or had shipping labels applied directly to it cannot be resold as new and are subject to the restocking fee regardless of size.

No restocking fee applies if we shipped the wrong item, or if the item arrived damaged or defective.

Shipping Costs on Returns

Shipping costs are not refunded when the return is not caused by an error on our part. This includes changing your mind, ordering the wrong model or size, compatibility or fitment issues, and no longer needing the item.

On these returns, we deduct the original outbound shipping cost, including on orders that shipped free under a promotion, plus the return shipping cost. These deductions are taken from your refund along with any restocking fee and reflect what the carrier actually charged us.

Refused deliveries and shipments returned to us as undeliverable are treated as buyer-initiated returns and are subject to both outbound and return shipping deductions.

If we sent the wrong item, or it arrived damaged or defective, we cover shipping both ways at no cost to you.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away so we can make it right. Freight damage must be reported within 48 hours of delivery, and any visible damage should be noted on the carrier’s delivery receipt before you sign.

Non-Returnable Items

The following cannot be returned:

Special orders and custom items
Chemicals, detergents, and cleaning solutions
Hazardous materials, flammable liquids, and compressed gases
Items marked as final sale
Gift cards

If you’re not sure whether an item qualifies, email us before you order.

Exchanges

The fastest way to get the item you need is to return the original and place a new order for the replacement, so it ships without waiting on the return.

Refunds

Once your return arrives and passes inspection, we will notify you whether it was approved. Approved refunds are issued to your original payment method within 10 business days, minus any applicable shipping and restocking deductions. Your bank or card issuer may take additional time to post the credit.

If 15 business days have passed since your return was approved and you haven’t received your refund, email us at sales@harvainetools.com.

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