Shipping policy

Last updated: October 19, 2026

At Harvaine Tools, we work hard to get your pumps, sprayers, pressure washing equipment, and parts to you quickly and safely. Below is everything you need to know about how we process, ship, and deliver your orders.

Order Processing Time

  • Most orders are processed within 3 to 8 business days after payment is received.
  • Orders placed on weekends or holidays are processed the next business day.
  • Processing time does not include shipping transit time.

Some products ship directly from manufacturers or distribution partners and may have different processing times. If there is a delay, we will notify you as soon as possible.

Shipping Locations

We currently ship to the contiguous United States (lower 48 states).

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • APO/FPO addresses
  • International locations

If you have a special shipping request, contact us before placing your order.

Shipping Methods and Carriers

Orders may ship with trusted carriers such as:

  • UPS
  • FedEx
  • USPS

The shipping method is selected based on item size, weight, and destination to ensure safe delivery.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Item weight and dimensions
  • Shipping method
  • Delivery location

Some large or heavy equipment, such as pressure washers, transfer pumps, engine-driven units, and skid sprayers, may require freight shipping. This will be noted during checkout.

Gas-Powered Equipment

Gas-powered equipment ships without fuel to meet carrier safety rules, and may ship without engine oil. Always check the manufacturer’s instructions and add the correct fluids before first use.

Oversized and Freight Shipments

Certain equipment is classified as oversized and ships by freight. Please note:

  • Freight deliveries are curbside only
  • A valid phone number is required to schedule delivery
  • Someone must be available to receive and inspect the shipment
  • Liftgate service or special delivery access may carry additional fees

Estimated Delivery Times

Estimated delivery times vary by product and location:

  • Standard ground shipping: 3 to 7 business days after shipment
  • Freight shipping: 5 to 10 business days after shipment

These are estimates and may vary due to carrier delays, weather, or supply chain issues.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Backorders and Out-of-Stock Items

If an item is temporarily out of stock or backordered:

  • We will notify you as soon as possible
  • You may choose to wait, substitute, or cancel the item

Some manufacturer-direct items may have extended lead times.

Damaged or Lost Shipments

Please inspect all deliveries when they arrive.

  • If your order arrives damaged, notify us within 48 hours of delivery
  • Keep all packaging and take photos if possible
  • On freight deliveries, note any visible damage on the carrier’s delivery receipt before you sign

If a shipment is lost or delayed beyond a reasonable transit time, we will work with the carrier to resolve the issue.

Incorrect Shipping Information and Refused Deliveries

Customers are responsible for providing accurate shipping information at checkout.

  • Orders returned due to incorrect addresses may be subject to reshipping fees
  • We cannot guarantee address changes once an order has shipped
  • Refused deliveries and undeliverable shipments are handled under our Return and Refund Policy

Questions About Shipping?

If you have any questions about shipping, freight delivery, or order status, contact us at sales@harvainetools.com.